We’re on the look out to add an IT Support Analyst to our elite workforce

Are you on the lookout for an electrifying career in a dynamic, booming industry? Are you passionate about what you do and constantly on the lookout for the next big idea? Then we want you!

Aerospace and defence equipment wouldn’t be able to operate if it wasn’t for avionic manufacturers like Chelton. We pride ourselves on working with customers and being attuned to industry trends to expand the possibilities of aerospace and defence and give our customers a helping hand in achieving mission success. Working in challenging environments, producing failsafe technology with smart thinking – it’s just what we do. But we couldn’t do it without the Chelton A-team. That’s why we’re on the look out to add an IT Support Analyst to our elite workforce.

No two days are ever the same at Chelton, you’ll constantly be faced with new challenges to overcome. From the very beginning, you will be able to take full ownership and accountability to see products through to success. After all, where would we be if it wasn’t for the people behind the products?

If you’re looking to leave your mark on the world, why not choose the exhilarating world of aerospace and defence and better yet, join Chelton for your chance to innovate, create and excite.

This role will be based at our Head Office in Marlow.

Your skills and experience:

As an IT Support Analyst your skills and qualifications will ideally include:

  • Degree qualified, preferably computer sciences related, or equivalent relevant experience
  • Experience in IT planning and execution (AGILE, PRINCE2 or equivalent an advantage) qualified and ITIL aware
  • Demonstrated ability to apply IT to solve business problems.
  • An ability to logically and methodically diagnose and troubleshoot software and hardware issues.
  • Good written, oral and interpersonal communication skills
  • Keen attention to detail
  • Flexible and adaptable to change
  • Team-oriented and skilled in working within a collaborative environment.

As an IT Support Analyst, your key responsibilities will include

  • Record and process Service Desk tickets
  • Fulfil Service Requests including PC builds, account creation, moves and changes.
  • Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues in line with service level agreements
  • Carry out initial fault finding for technical issues and either resolve or escalate as appropriate
  • Responding to Service Desk tickets within the appropriate service delivery timeframes
  • Setup, deployment and support of desktop and laptop systems
  • Activating and supporting mobile devices
  • Configuration and support of voice/video communication systems
  • Active Directory and Exchange user account management
  • Supporting local business applications
  • Operate to Chelton policies, procedures and standards
  • Support such other commensurate IT projects and activities, as required

Remuneration

In addition to a competitive salary, you will also join a flexible benefits scheme offering private medical insurance, life assurance, matched pension and 25 days holiday per annum with the ability to buy and sell days. We are also happy to offer flexible working and a part-subsidised cafeteria.

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